At VacayCar, we recognize that earning and retaining your trust is one of the most important things we do as a business. Protecting your privacy is a responsibility we take very seriously.
Who We Are
VacayCar is an online service that enables users to research, find, and book private cars and travel experiences worldwide. VacayCar’ products and services are made available through vacaycar.com.
What Information Do We Collect?
We receive and store any information you enter on our websites or give us in any other way. We collect two types of information from you on our websites, mobile applications, via email, and through our service providers and distribution partners. Personal Information is information that identifies you personally, such as your first and last name, email address, telephone number, postal and email addresses, user name and password, and billing information (such as your credit card number, cardholder name, and card expiration date). We also collect Other Information that does not identify you personally, such as gender, country of residence and other demographic information.
When you register with Vacaycars, we ask for basic information including your name and email address, and Other Information such as your signup location. You can choose not to provide information to us, but in general some information about you is required in order for you to receive relevant offerings from VacayCar and its partners and enjoy other benefits of being a registered member. For example, in order to purchase products or services, it is necessary for you to disclose personal information, including your name, address, email address, phone number, credit card details and other personally identifying information. If you do not provide Personal Information when purchasing one of our supplier's products or services, we cannot confirm your purchase or facilitate your booking.
Information About Others
You may have the opportunity to provide contact and travel-related information for other people through our websites. If you "Refer a Friend" or if you purchase products or services for someone else through VacayCar, you will need to submit that individual's personal information. You must obtain the consent of other individuals prior to providing us with their personal information.
Information from Other Sources
When you visit VacayCar.com or any of our affiliates' web pages that are hosted by us, our web server automatically recognizes and collects your IP address, which is assigned by your Internet Service Provider and does not identify you personally, web browser software, and referring website. To help us analyze the usage of our websites and related services, and to send more relevant communications to you, we also collect and keep track of Other Information about your online activity, such as content viewed, pages visited, and searches and/or reservations facilitated or made. One of our goals in collecting this automatic information is to help us understand the interests and preferences of our users and customize your user experience.
If you book a tour or excursion with third-party suppliers facilitated by VacayCar, we will collect payment information from you, including your credit card number, cardholder name, expiration date, authentication code, and billing address.
We may offer members the option to save information related to method and choice of payment on our websites. If you save such payment details on VacayCar, you will be able to add, delete, or modify that information at any time in your Account Settings.
Cookies, and How We Use Them
"Cookies" are pieces of information that are stored by your web browser on your computer's hard disk, for record-keeping purposes. Cookies in and of themselves only identify your computer; they do not personally identify you.
Most web browsers allow you to turn off cookies; however, turning off cookies will limit your use of our websites and Applications.
How We Use And Disclose Your Personal Information
We use your personal information in the following ways:
We will provide you with choices regarding the use and disclosure of your Personal Information for marketing purposes.
Sharing with Social Media Services
If you connect to VacayCar using Facebook, we may show you reviews, photos and tours that your Facebook friends have posted, shared, saved or purchased on VacayCar. Note that, if you have Facebook friends who are using VacayCar, they may also share information about you with us through Facebook. If you wish to prevent that sharing, please review your Facebook privacy settings.
You can also choose to access third-party social media websites and services through VacayCar (such as Facebook and Twitter). When you do so, you are sharing information with those sites, and the information you share is governed by their privacy policies. You may also be able to modify your privacy settings with these third party social media websites.
Sharing with Service Providers
Sharing with Third Party Vendors
We also share your Personal Information with third party vendors who provide services or functions on our behalf, including business analytics, payment processing, customer service, marketing, public relations, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including, for example, as necessary to operate features of our websites or Applications or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.
We currently contract with several third-party online partners to help manage and optimize our Internet business and communications. We use the services of third-party marketing companies to help us measure the effectiveness of our advertising and how visitors use our website. To do this, we use web beacons and cookies provided by such marketing companies in connection with our websites. The information we collect helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. If you do not want to help us learn how to improve our site, products, offers and marketing strategy, you can "opt-out" of our ability to analyze such data by clicking here.
Email Communications You Can Expect to Receive from VacayCar
We may send to you marketing emails with information about VacayCar’ deals, destination and product news, offers, competitions, and other special promotions that we believe that you will find valuable, interesting or informative. We will provide you with choices regarding our use of your Personal Information for marketing purposes. If you are no longer interested in receiving future email marketing communications from VacayCar, you have several choices for opting out of future mailings:
Please note that, even if you opt-out of receiving future marketing communications from VacayCar, we will continue to send to you emails regarding your purchases and bookings, and regarding administrative information such as changes to our terms, conditions and policies. If you make a booking or purchase at one of our websites, we may also send you information about new products, or ask your opinion about our websites, etc., so that we may improve our service to you and other consumers.
How You Can Access Your Information
We take reasonable steps to ensure that your information is relevant to its intended use, accurate, and complete. You can access and update your contact information by accessing your account via the VacayCar’ website. If you update any of your information, we may keep a copy of the information that you originally provided to us in our archives for uses documented in this policy.
You can also close your VacayCar’ account by accessing your account via the VacayCar’ website. We will send you an email to confirm your request. Please note that after you close an account, you will not be able to sign in or access any of your Personal Information. However, you can open a new account at any time.
Please also note that we may retain certain Personal Information and Other Information associated with your account in our archives, including for analytical purposes as well as for recordkeeping integrity, fraud prevention, dispute resolution, investigations, and compliance with legal requirements.
Our Security and Storage Measures
At VacayCar, we seek to maintain the integrity and security of your Personal Information.
We use industry-standard encryption protocols when receiving and transferring your Personal Information. In fact, when you send Personal Information to us over the Internet, we first require that a "secure session" be established using Secure Socket Layer (SSL).
We seek to store your Personal Information in secure operating environments that are not accessible to the general public, and to have security measures in place at our physical facilities to protect against the loss, misuse or alteration of your Personal Information by our employees or third parties.
However, no data transmission over the Internet or data storage environment can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. VacayCar will not be held responsible for events arising from unauthorized access to your Personal Information. VacayCar will rely on you telling us if you experience any unusual events that may indicate a breach in your information security. We will then seek to
investigate whether the security breach was related to the data transmissions from or to VacayCar and let you know what steps can be taken and have been taken to help rectify the problem. Further action, such as reporting incidents to the police or other proper authorities, may also be required.
VacayCar is a general audience site and does not offer services directed to children. Should an individual whom we know to be a child under age 13 send personal information to us, we will delete or destroy such information as soon as reasonably possible.