VacayCar Privacy Policy

At VacayCar, we recognize that earning and retaining your trust is one of the most important things we do as a business. Protecting your privacy is a responsibility we take very seriously.

We have prepared this Privacy Policy to help you understand how VacayCar collects, uses and seeks to safeguard the Personal Information (as defined below) you provide to us on our websites, via email, and through our service providers and distribution partners. This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third party, including any third-party distribution partners, suppliers and tour operators, and any third party operating any site to which our websites contain a link. By downloading, accessing or using our websites or content, or using a VacayCar’ application on a mobile phone, tablet or similar device ("Device"),or providing information to us in connection with our websites, mobile applications or other sites or services, you agree to the terms and conditions of this Privacy Policy.

Who We Are

VacayCar is an online service that enables users to research, find, and book private cars and travel experiences worldwide. VacayCar’ products and services are made available through vacaycar.com.

  • vacaycar.com is our flagship website, where we offer our complete range of products and services directly to consumers.
  • We also work with distributors who manage the hosting, purchase and payment for our products and services.

If you provide information directly to our affiliates, distributors or suppliers, the terms of their respective privacy policies, and not this Privacy Policy, will apply to such disclosures. You should carefully review the privacy policies of the affiliate partner, distributor or supplier prior to providing information to such third parties. See "Our Affiliates, Distributors and Suppliers" below for additional information.

What Information Do We Collect?

In General

We receive and store any information you enter on our websites or give us in any other way. We collect two types of information from you on our websites, mobile applications, via email, and through our service providers and distribution partners. Personal Information is information that identifies you personally, such as your first and last name, email address, telephone number, postal and email addresses, user name and password, and billing information (such as your credit card number, cardholder name, and card expiration date). We also collect Other Information that does not identify you personally, such as gender, country of residence and other demographic information.

When you register with Vacaycars, we ask for basic information including your name and email address, and Other Information such as your signup location. You can choose not to provide information to us, but in general some information about you is required in order for you to receive relevant offerings from VacayCar and its partners and enjoy other benefits of being a registered member. For example, in order to purchase products or services, it is necessary for you to disclose personal information, including your name, address, email address, phone number, credit card details and other personally identifying information. If you do not provide Personal Information when purchasing one of our supplier's products or services, we cannot confirm your purchase or facilitate your booking.

In some instances we may also ask for Other Information such as demographic data, including your country of residence, gender, age, travel habits, etc. We also use cookies (as discussed below) to collect information about the performance and usability of our websites.

Information About Others

You may have the opportunity to provide contact and travel-related information for other people through our websites. If you "Refer a Friend" or if you purchase products or services for someone else through VacayCar, you will need to submit that individual's personal information. You must obtain the consent of other individuals prior to providing us with their personal information.

Information from Other Sources

We also may periodically obtain both personal and non-personal information about you from affiliated entities, business partners and other independent third-party sources and add it to other information about you. For example, if you visit VacayCar by "clicking through" from a site operated by one of our business partners, and you have registered with that partner, then information about you that you have provided to that partner may be shared with us, such as contact information and demographic information. As another example, if you access third party services, such as social media services, through our website or before coming to our website, we may collect information such as your user name and other information made available to us through those services. We will work with our existing partners and potential future partners to improve and personalize your use of our website in accordance with the practices outlined in this Privacy Policy.

Automatic Information

When you visit VacayCar.com or any of our affiliates' web pages that are hosted by us, our web server automatically recognizes and collects your IP address, which is assigned by your Internet Service Provider and does not identify you personally, web browser software, and referring website. To help us analyze the usage of our websites and related services, and to send more relevant communications to you, we also collect and keep track of Other Information about your online activity, such as content viewed, pages visited, and searches and/or reservations facilitated or made. One of our goals in collecting this automatic information is to help us understand the interests and preferences of our users and customize your user experience.

Payment Information

If you book a tour or excursion with third-party suppliers facilitated by VacayCar, we will collect payment information from you, including your credit card number, cardholder name, expiration date, authentication code, and billing address.

We may offer members the option to save information related to method and choice of payment on our websites. If you save such payment details on VacayCar, you will be able to add, delete, or modify that information at any time in your Account Settings.

Cookies, and How We Use Them

"Cookies" are pieces of information that are stored by your web browser on your computer's hard disk, for record-keeping purposes. Cookies in and of themselves only identify your computer; they do not personally identify you.

First-Party Cookies: At VacayCar we make use of cookies to help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our site, record session information, collect information on how you visit and access our websites and Applications. We also may record your password in a cookie if you checked the box entitled "Save this password for automatic sign-in". Please note that member IDs, passwords, and any other account-related data included in such cookies are encrypted for security purposes. We also use cookies to help us customize the content, experience, and advertisements provided to you on our websites and Applications and to analyze and measure the effectiveness of our email communications, website features and offerings, and advertisements.

Most web browsers allow you to turn off cookies; however, turning off cookies will limit your use of our websites and Applications.

How We Use And Disclose Your Personal Information

We use your personal information in the following ways:

  • For registration and to manage your account, including to allow your access to and use of our site; to communicate with you in general, including to provide information about VacayCar and invitations from the VacayCar family of companies
  • To provide you with the information you request about our products
  • To send you email marketing messages and information
  • To enable our third-party suppliers to fulfill your bookings
  • To confirm your purchases
  • To ensure you are correctly billed
  • To enable us to publish content you submit to us to our family of websites and on our Applications
  • To measure and track demographic details about our customers
  • To target content on our website to more closely match your interests and otherwise customize your experience with VacayCar, including customizing the ads shown to you
  • To target the appropriate content for email marketing messages to better match your interests
  • To respond to your questions and comments
  • To measure interest in and improve our products, services, websites and Applications
  • To notify you about offers and products or services available from us or our partners that may be of interest to you
  • To solicit information from you, including through surveys
  • To resolve disputes or troubleshoot problems
  • To prevent potentially prohibited or illegal activities
  • To enforce our Terms of Use
  • As otherwise described to you at the point of collection
  • To tailor our products and services to suit your personal interests and the manner in which visitors use our sites, applications and social media assets
  • To operate, evaluate and improve our business and the products and services we offer
  • To analyze and enhance our marketing communications and strategies (including by identifying when emails sent to you have been received and read)
  • To analyze trends and statistics regarding visitors' use of our sites, mobile applications and social media assets, and the purchases visitors make on our sites
  • To protect against and prevent fraud, unauthorized transactions, claims and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users

We will provide you with choices regarding the use and disclosure of your Personal Information for marketing purposes.

Sharing with Social Media Services

If you connect to VacayCar using Facebook, we may show you reviews, photos and tours that your Facebook friends have posted, shared, saved or purchased on VacayCar. Note that, if you have Facebook friends who are using VacayCar, they may also share information about you with us through Facebook. If you wish to prevent that sharing, please review your Facebook privacy settings.

You can also choose to access third-party social media websites and services through VacayCar (such as Facebook and Twitter). When you do so, you are sharing information with those sites, and the information you share is governed by their privacy policies. You may also be able to modify your privacy settings with these third party social media websites.

Sharing with Service Providers

Some of the Personal Information we collect is shared with our service providers (e.g. tour operators) who are directly involved in fulfilling the purchases you have made from us. We only provide our service providers with your name and your local contact details, if you provide them (e.g., your hotel name for pick-ups and drop-offs, your local phone number, your mobile phone number, your email address, etc.) We do not provide our service providers with any other Personal Information. If you decide to provide any Personal Information directly to a service provider, we recommend that you review the service provider's privacy policy to determine how such service provider may use or disclose your Personal Information.

Sharing with Third Party Vendors

We also share your Personal Information with third party vendors who provide services or functions on our behalf, including business analytics, payment processing, customer service, marketing, public relations, distribution of surveys or sweepstakes programs, and fraud prevention. We may also authorize third-party vendors to collect information on our behalf, including, for example, as necessary to operate features of our websites or Applications or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.

We currently contract with several third-party online partners to help manage and optimize our Internet business and communications. We use the services of third-party marketing companies to help us measure the effectiveness of our advertising and how visitors use our website. To do this, we use web beacons and cookies provided by such marketing companies in connection with our websites. The information we collect helps us learn things like what pages are most attractive to our visitors, which of our products most interest our customers, and what kinds of offers our customers like to see. If you do not want to help us learn how to improve our site, products, offers and marketing strategy, you can "opt-out" of our ability to analyze such data by clicking here.

Email Communications You Can Expect to Receive from VacayCar

We may send to you marketing emails with information about VacayCar’ deals, destination and product news, offers, competitions, and other special promotions that we believe that you will find valuable, interesting or informative. We will provide you with choices regarding our use of your Personal Information for marketing purposes. If you are no longer interested in receiving future email marketing communications from VacayCar, you have several choices for opting out of future mailings:

  • You may unsubscribe at any time by following the directions and link included in each email marketing message we send.
  • When you register as a Vacaycars.com member, you may click on "My Account" at the top of any page of our website and update your "Account Settings"

Please note that, even if you opt-out of receiving future marketing communications from VacayCar, we will continue to send to you emails regarding your purchases and bookings, and regarding administrative information such as changes to our terms, conditions and policies. If you make a booking or purchase at one of our websites, we may also send you information about new products, or ask your opinion about our websites, etc., so that we may improve our service to you and other consumers.

How You Can Access Your Information

We take reasonable steps to ensure that your information is relevant to its intended use, accurate, and complete. You can access and update your contact information by accessing your account via the VacayCar’ website. If you update any of your information, we may keep a copy of the information that you originally provided to us in our archives for uses documented in this policy.

You can also close your VacayCar’ account by accessing your account via the VacayCar’ website. We will send you an email to confirm your request. Please note that after you close an account, you will not be able to sign in or access any of your Personal Information. However, you can open a new account at any time.

Please also note that we may retain certain Personal Information and Other Information associated with your account in our archives, including for analytical purposes as well as for recordkeeping integrity, fraud prevention, dispute resolution, investigations, and compliance with legal requirements.

Our Security and Storage Measures

At VacayCar, we seek to maintain the integrity and security of your Personal Information.

We use industry-standard encryption protocols when receiving and transferring your Personal Information. In fact, when you send Personal Information to us over the Internet, we first require that a "secure session" be established using Secure Socket Layer (SSL).

We seek to store your Personal Information in secure operating environments that are not accessible to the general public, and to have security measures in place at our physical facilities to protect against the loss, misuse or alteration of your Personal Information by our employees or third parties.

However, no data transmission over the Internet or data storage environment can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times. VacayCar will not be held responsible for events arising from unauthorized access to your Personal Information. VacayCar will rely on you telling us if you experience any unusual events that may indicate a breach in your information security. We will then seek to

investigate whether the security breach was related to the data transmissions from or to VacayCar and let you know what steps can be taken and have been taken to help rectify the problem. Further action, such as reporting incidents to the police or other proper authorities, may also be required.

Children's Privacy

VacayCar is a general audience site and does not offer services directed to children. Should an individual whom we know to be a child under age 13 send personal information to us, we will delete or destroy such information as soon as reasonably possible.

Changes to Our Privacy Policy

We know that our business will continue to evolve as we introduce new products, and, as such, from time to time this Privacy Policy may be reviewed and revised.